Elevating digital experiences for US luxury households
Task
Agency Maison is a premium domestic staffing agency connecting exceptional household professionals with distinguished private residences across the United States. Our objective was to transform their digital presence into an experience that reflected the same level of trust, discretion, and excellence as their services. Through a comprehensive website audit, user experience analysis, and information architecture redesign, we streamlined complex user journeys for both households and professionals. Every interaction was carefully crafted to improve clarity, strengthen credibility, and increase conversions while preserving the refined character of the Agency Maison brand.
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Client
Agency Maison
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Categories
Experience, Website Design
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Deliveries
Audit, UI, UX, Concept, Development
UX Audit & Product Discovery
Before proposing a single design solution, we conducted a comprehensive website audit to understand where users struggled and why. We evaluated information architecture, visual hierarchy, usability, conversion paths, and benchmarked Agency Maison against leading luxury service brands. These insights became the foundation for every design decision that followed.
37+ usability observations
12 conversion opportunities identified
8 competitor websites benchmarked
5 core user journeys restructured



Trust-Centered Experience Design
For premium service brands, trust is the foundation of every user journey. Through thoughtful user experience design, editorial-inspired layouts, and carefully structured content, we created a digital experience that communicates quality, discretion, and credibility from the very first interaction.




Strategic storytelling supported by premium visuals. Luxury imagery, thoughtful content, and a refined visual system work together to build trust, showcase expertise, and create a more elevated customer journey.

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